How to set up your email account on Gmail

Follow the steps below to send and receive your emails through Gmail.

1. Open gmail.com in your preferred browser
   
   
2. Click the settings cog icon (top right)
   
   
3. Click See all settings
   
   
4. Now Click the Accounts and Import tab
   
   
5. Look for Check mail from other accounts and then click Add an mail account
   
   
6. A small window will open asking for your email address.
   Enter your email address and then click next
   
   
7. If not already ticked select
   Import emails from my other account (POP3) and then click next
   
   
8. Enter the following details
   Username: YOUR EMAIL ADDRESS
   Password: YOUR EMAIL PASSWORD
   POP Server: pop3.stackmail.com 
   Port: 995
   
   Leave a copy of retrieved message TICK
   Always use a secure connection TICK
   Label message UNTICK
   Archive incoming UNTICK
   
   Click add account
   
   
9. Tick Yes, I want to be able to send mail as ...  and then click next
   
   
10. Enter your full name OR your business name
    
    
11. Make sure Treat as an alias has a TICK now click Next Step
    
    
12. Enter the following details:
    
    SMTP Server: smtp.stackmail.com
    Port: 465
    Username: YOUR EMAIL ADDRESS
    Password: YOUR EMAIL PASSWORD
    
    Secured connection SSL TICK
    
    
13. Now Click Add Account >>
    
    
14. You may be sent a confirmation email from gmail to the email account you are trying to set up. You can access this confirmation email by logging into our webmail
    
    webmail.mediacityway.com
    Username: YOUR EMAIL ADDRESS
    Password: YOUR EMAIL PASSWORD
    
    Open the Gmail Confirmation email and click on the confirmation link.
    A new page asking for your confirmation. Click the Confirm button. 
    
    
15. Your account is now set up and you can send and receive emails
    

Send from your new account

When replying to a message Gmail may set the send email address to your default gmail account rather than the account you have just setup. To change this, follow these steps:

1. Click the settings cog icon (top right)
   
   
2. Click See all settings
   
   
3. Click the Accounts and Import tab
   
   
4. Within Send mail as make sure Reply from the same address to which the message was sent is selected.
   
   
   When replying to a message:
   

   Reply from the same address to which the message was sent

   Always reply from default address (currently name@example.com)

We always recommend that you send an email from your email address to your email address as this ensures Gmail is sending and receiving your emails correctly.

How to setup emails on iPhone and iPad - iOS 14 - iOS 17

This guide shows you how to set up your IMAP emails on an iPhone or iPad running iOS 14 to iOS 17.

First tap Settings on your iPhone

Now scroll down the screen and tap Mail

Now tap Add Account
If you already have 1 (or more) accounts setup on your device click Accounts and then click Add Account

From the list shown, tap Other

Now tap Add Mail Account (under MAIL)

Now enter the Name you want to appear when people receive an email from you,
follow this by entering your Email address and Password.

The Description will be created for you, you can leave this as it is OR change it,the decision is yours.

Once you've filled everything out click Next (top right).

Before you continue, make sure IMAP is selected, once it is, please continue

Under INCOMING MAIL SERVER type the following if it's not already showing:

Host Name: imap.stackmail.com

Username: your email address (e.g. name@domain.com)

Password: Your email password

Under OUTGOING MAIL SERVER type the following if it's not already showing:

Host Name: smtp.stackmail.com

Username: your email address (e.g. name@domain.com)

Password: Your email password

Now click Next, your iPhone will now Verify the details you have entered.

If you get any errors, please double check you have entered all the information correctly and click Next (top right) again.

If you see the screen above your account has been set up correctly

If you like you can sync iPhone Notes to your email account. Tap the toggle so it lights up green (if you want to sync notes to your email account).

Once you are ready click Save (top right)

Your email account is now added BUT Before we finish, follow the steps below to make sure your emails are secure.

You should now see a screen like above, the only difference being yours will display the description you chose whereas ours says Groupwm.

Click on the email account you just added

Now click on Account (under IMAP).

Tap on SMTP (under OUTGOING MAIL SERVER).

Tap On (under PRIMARY SERVER).

Now make sure the Toggle next to Use SSL is on. If it is on the toggle will be green (like above).

Whilst you're on this screen make Authentication is set to Password.

If it isn't - Tap Authentication

Tap from Password from the list and then tap < Back (top left)

Make sure the Server Port is: 465

Now click Done (top right)

On this screen tap < Account (top left)

And to finish click Done (top right).

That's it, your email account is now secure.

This guide works for the following iPhones running iOS 14

iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max

iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone SE (1st generation)
iPhone SE (2nd generation)
iPod touch (7th generation)

This guide works for the following iPads running iPadOS 14

All iPad Pro models
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad mini 4 and 5
iPad Air (3rd & 4th generation)
iPad Air 2

 

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Good or bad let us know below.
We'd like to know so we can improve our services and guides.

How to setup IMAP emails on your iPhone and iPad

1. Tap Settings
2. Tap Accounts and Password
3. Tap Add Account
4. Tap Other
5. Tap Add Mail Account
6. Fill out the details
   • Name: Your Name
   • Email: Your Email
   • Password: Your Email Password
   • Description: Change if need be
7. Tap Next
   • UNDER INCOMING MAIL SERVER
   • Hostname: imap.stackmail.com
   • Username: Your email address
   • Password: Your email password
     
     
   • UNDER OUTGOING MAIL SERVER
   • Hostname: smtp.stackmail.com
   • Username: Your email address
   • Password: Your email password
8. Click done/Verify

How to set up IMAP emails up on Samsung S6

1. From the home screen, tap Apps.
2. Scroll to, then tap Email.
3. Tap MORE.
4. Tap Settings.
5. Tap Add account.
6. Enter your email address and password.
7. Tap Manual setup
8. Tap: IMAP
   • Enter your email address
   • The username is your email address
   • Enter your password
   • Incoming Server: imap.stackmail.com
   • Security type: SSL Port: 993
   • Outgoing Server: smtp.stackmail.com
   • Security type: SSL Port: 465
9. Tick authentication required before sending emails
10. Click Sign In/Done

Setup your custom emails on Gmail

UPDATE: 14th SEPTEMBER 2020

This post has been updated please visit https://blog.mediacityway.com/2020/09/set-up-your-emails-on-gmail.html

 Did you know that if Media City Way host your emails you can add your custom emails to your Gmail account. Follow the step by step instructions below:

1. Log into Gmail and click on the Gear icon, then select Settings. Go to the Account tab on the Settings page
   
   
2. Next to the "Check mail from other accounts (using POP3)" option, click on "Add a POP3 mail account you own".
   
   
3. Enter the mailbox's email address. and click Next to get to the settings page. The settings should be:
   
   Username: the entire email address
   Password: the mailbox password
   POP Server: mail.example.com (where example.com is your domain name)
   Port: 110
   
   If you want to use other mail clients to access the mailbox then you should tick the box for "Leave a copy of retrieved message on the server". Otherwise the box should remain unticked or your mailbox would fill up with email.
   
   
4. Click on Save. Gmail will now start downloading the emails from your mailbox.
   
   
5. Next to the "Send mail as" option, click on "Add another email address you own".
   
   
6. Enter your name as you would like it to appear to recipients and your email address. Untick the "Treat as an Alias box" box, then click Next.
   
   
7. You can either use the option for "Send through Gmail" or "Send through domain.com SMTP servers".
   
   If you select the latter option you will need to enter some extra settings:
   SMTP Server: mail#.extendcp.co.uk (where # is your mailserver number)
   Port: 465
   Username: the entire email address
   Password: Your mailbox password
   Secured connection using: SSL
   
   
8. You will be sent a verification email. Click on the link in the verification email and you will then be able to choose your email address when sending emails from Gmail.
   

Which port number to use for IMAP emails

A common we get asked by our clients is which port number do I use when setting my email account up on my phone. Most email programs also allow you to change the port numbers too.

Below we have put together a list which shows you which port numbers to choose. There is rumours that some internet service providers block certain ports so if 1 port number isn't working for you try another in the list.

Default Ports

IMAP Server (Incoming Messages)

Non-encrypted use port 143
Secure (TLS) use port 143
Secure (SSL) use port 993

SMTP Server (Outgoing Messages)

Non-encrypted use port 25 OR 587
Secure (TLS) use port 587
Secure (SSL) use port 465

We've Upgraded our Standard Mailboxes from 400MB to 1024MB

Great news for all our new and current customers, we have upgraded the mailbox size of all our standard email accounts from 400MB to 1GB from today.

At Media City Way, we appreciate feedback from you, our customers, and use it as a guide to help us continue to meet all of your web hosting needs.

You will not need to make any changes to your mailbox. The upgrade will happen automatically and will apply to both new and existing mailboxes.

As always, if you have any questions please do not hesitate to Contact Details

Kind regards from all the team at
Media City Way

Sync your Sent Emails from iOS to Outlook

Having email access on all devices is fantastic but what some people may notice is that when an email is sent from one device that message appears in its own Sent folder. Here's an everyday example. You use Microsoft Outlook on your desktop computer to send emails, when you send emails they will appear in your Sent folder, so far so good. You then go to a meeting and want to reply to an email on your iPhone. You send/reply to an email and that email then goes into your iPhone's Sent Folder. Your Microsoft Outlook and iPhone Sent folders are NOT the same folder though. You may find yourself searching through 2 sent folders trying to find an email you sent.

Here's the fix for iPhone, iPod and iPad's

1. Tap the Settings app
2. Choose Mail Contacts and Calendars
3. Select the account with which you are having trouble syncing the Sent folder
4. Under IMAP tap on your Account. (NOTE: If it says POP, then you have to delete the account and re-add it as an IMAP account).
5. Choose Advanced at the bottom
6. Under Mailbox Behaviours, tap on "Sent Mailbox"
7. Ensure that the folder called "Sent" has a tick next to it under the On the Server section
8. Now tap < Advanced
9. Then tap < Account
10. To finish tap Done

Once you have completed the steps above each email you send from Microsoft Outlook or your iPhone/iPad will now go into the same folder.

If you found this fix useful leave us a comment below.

How to keep your domain name(s) safe

Today a client of ours got in touch to say he had received an email about updating his domain. Unfortunately spam emails are something that all of us have gotten used to but extra care needs to be taken when reading emails.

Our top tips to keep your domain name safe are:

1. Always use a reputable company when buying your domain names. A business like Media City Way will make sure both you are in control of your domain names, you'll be updated in plenty of time to renew your domain names and official documentation will be sent to you when its time to renew.
   
2. Spam filters are a great way to stop most spam emails. With Media City Way there are multiple settings for your spam filter including off, low, medium and high. We'll even show you how to use them.
   
3. Does the email look genuine? If something seems out of place give your domain name registrar a phone call and ask them if everything is all right. A phone call is better than losing your domain name and potentially a lot of money.
   
4. This may sound silly but when making a phone call make sure you have the right number. An email can be branding as one company and give a phone number to a completely different company.

Let us know if you have received any spam emails by companies asking you to renew or send payment details about your domain names, the more info we can show to people the more people we can all protect.

Remove Email Spam Automatically

One thing that can drive businesses crazy is the amount of spam they and their employees receive every day. Media City Way are always trying to improve their services and let businesses get on with their business.

If you host your website with Media City Way you can use our power spam filters to automatically detect and remove spam before it lands in your email inbox.

Step 1:

Visit the control panel login screen and enter the details emailed to you when we set your web hosting up for you. The link to the control panel is www.mediacityway.com/myaccount

Step 2:

Scroll down the page slightly and you will see the Junk Mail Filter Levels, there is a description of each level from Low to Extremely High, we recommend you try a level out for a week and then up it by 1 level if you are still receiving high amounts of spam.

Once you have selected your Junk Mail filter click the update button which is just above the title Reject by Sender.

Changes on the mail server may take up to 2 hours to propagate.

If you have any questions or comments please leave below and we'll respond as soon as we can.

Backup Outlook 2010 | Free Step by Step Backing up Guide

Backing up your Emails should be vital for any business large or small so read below on how to back your emails up using Microsoft Outlook 2010.

Step 1

At the top left of the Outlook 2010 window click FILE, then from the options on the left hand side of click INFO, finally choose Import

Step 2

A new window will open titled Import and Export Wizard, from the options click Export to a file and then click Next >

Step 3

The next step is choose the file type that that want to save your backup as. Click Outlook Data File (.pst) and then click Next >

Step 4

Choose the email account that you want to backup BUT be sure to click the full name of your email address i.e. admin@mediacityway.com. Now click the checkbox so there is a tick next to Include subfolders and then click Next >.

If you would like to backup more than one email address you will have to repeat this 5 step process.

Step 5

The final step is to choose where you want to save your backup. Click Browse... if you prefer to save your backup away from Outlooks default folder which is located by going to Documents -> Outlook Files. By clicking Browse... you can also rename your backup to something more meaningful i.e. backup 03-12-2013. Now you have renamed your backup and chosen a place to save it (if you have) choose 1 of the 3 Options whether or not you want your backup to store duplicated emails, if not click Do not export duplicate items. Finally Click Finish.

Please Note!!!

You may be asked for a password after you click Finish, if you do get asked you can type one in (that you remember) or click Cancel (if you don't want to give your backup a password). If you forget your password you'll be in trouble as you'll need it to access the backup file.

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Thank you